Identity Stronghold LLC
565 Paul Morris Drive
Englewood, FL 34223
800-610-2770 US & Canada
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
You may contact customer support at 800-610-2770 to initiate a return.
- Merchandise can be returned within 30 days in unused, like-new, 100% saleable condition.
- All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call Online Customer Service at 1-800-610-2770 between the hours of 9AM-5PM EST, Monday through Friday to report damages and obtain a return authorization number.
- A copy of the packing slip or the customer receipt must accompany all returns.
- A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.
Frequently Asked Questions:
How long will it take for me to receive a credit once I return an item?
- We issue return credits within 5 to 7 business days of receiving the returned item at our warehouse.
How do I report a damaged or defective product?
- Please contact Online Customer Service at 1-800-610-2770 as soon as possible between the hours of 9AM-5PM EST Monday through Friday upon discovering any damage or defect with an item ordered online. All damages should be reported within 30 days of delivery.
Can my credit be applied to a different credit card other than the one that was used at the time of purchase?
- Refunds can only be issued to the original form of payment used for the purchase.
Are original and return shipping charges refundable?
- Identity Stronghold will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.
Our goal is to get your order to you as fast as possible at a fair price.
Unless noted on the items description page all items are in stock.
We strive to ship all orders placed by 2:00 p.m. EST Monday - Friday the same business day. The only exceptions are holidays or unforeseen circumstances such as a power outage.
We ship to almost all countries of the world. Simply choose your country from the pull-down when asked during order placement.
We offer US Domestic shipping via UPS Ground (3-7 business days), 2 Day, or Next Day, United States Postal Service Priority Mail (3-5 business days) and FedEx Ground (3-7 business days), 2 day or Next Day. After you have entered your shipping address you may select different shipping methods and compare prices. For international shipments we always use US Postal Service Priority Mail International which takes 6-10 business days for most countries. All carriers have a higher than normal turnaround time during the holiday season which is typically the end of November through early January. Delivery times are estimates and not guarantees.
All shipping methods use business days.
We email you an order confirmation and a shipment confirmation with the tracking number. If you selected "do not email" during the checkout process, then we are unable to email confirmation or shipment notices to you.
Please add @idstronghold.com to your safe sender list to avoid having our emails blocked by your spam/junk mail filters.
We collect the e-mail address (when given) of consumers that purchase on our Web page, also the name and address, telephone number, payment information (e.g., credit card number and billing address).
The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.
The information we collect is used internally only and is not given or sold to other companies.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or calling us at the above telephone number.
If you supply us with your email or postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, or writing to us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.
With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.