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Our Policies

Identity Stronghold LLC
565 Paul Morris Drive
Englewood, FL 34223
800-610-2770 US & Canada
202-521-9852 International
info@idstronghold.com

Return Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Merchandise can be returned within 90 days in unused, like-new, 100% saleable condition. Identity Stronghold warrants our products to be free of defects in materials and workmanship for 90 days from date of purchase. This warranty is designed to protect you against defects in materials and workmanship only. Please be aware that defects are most likely to be discovered during the first 90 days of use. Like any product, your Identity Stronghold product will wear over time with normal use. This warranty does not cover damage resulting from wear and tear, misuse, abuse, or damage caused by common carriers. If you return an item due to these reasons, Identity Stronghold reserves the right to replace the item.

The leathers for our wallets are natural products. They may have variations in color, visible marks or wrinkles, which are unique and give the leather its personality.

Product Variations

Our products may have changes from time to time, including design modifications, use of materials and occasional color variations. These changes may or may not be announced and are made to enhance the product or take advantage of production efficiencies. These changes will NEVER impact the effectiveness of our products to shield against electronic pickpocketing and your protection.

You may contact customer support at 800-610-2770 to initiate a return.

- All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call Online Customer Service at 1-800-610-2770 between the hours of 9AM-5PM EST, Monday through Friday to report damages and obtain a return authorization number.

- A copy of the packing slip or the customer receipt must accompany all returns.

- A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.

- Identity Stronghold will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective.

Shipping Policy

Our goal is to get your order to you as fast as possible at a fair price.

Unless noted on the items description page all items are in stock.

We strive to ship all orders placed by 2:00 p.m. EST Monday - Friday the same business day. The only exceptions are holidays or unforeseen circumstances such as a power outage.

We ship to almost all countries of the world. Simply choose your country from the pull-down when asked during order placement.

We offer US Domestic shipping via UPS Ground (3-7 business days), 2 Day, or Next Day, United States Postal Service Priority Mail (3-5 business days) and FedEx Ground (3-7 business days), 2 day or Next Day. After you have entered your shipping address you may select different shipping methods and compare prices. For international shipments we always use US Postal Service Priority Mail International which takes 6-10 business days for most countries. All carriers have a higher than normal turnaround time during the holiday season which is typically the end of November through early January. Delivery times are estimates and not guarantees.

All shipping methods use business days.

We email you an order confirmation and a shipment confirmation with the tracking number. If you selected "do not email" during the checkout process, then we are unable to email confirmation or shipment notices to you.

Please add @idstronghold.com to your safe sender list to avoid having our emails blocked by your spam/junk mail filters.

International Shipping Policy

International Shipping Just Got Much Better

Thanks to people like you, our business has grown dramatically over the last 10 years. That’s right we’re 10 years old this year. Hard to believe that time has passed that quickly.

Part of our growth is from customers outside of the US. In the past, we have tried as best we could to provide timely and reasonable shipping options.

However, as demand from out-of-country customers has grown, we have decided to partner with an expert in international shipments: GlobalShopEx.

GlobalShopEx has a vast shipping network spanning over 200 countries. They are a full-service logistics company, providing not only shipping services, but also a list of services we believe you will appreciate as an international customer.

As you move through the check-out process on www.idstronghold.com, you will arrive at a point where you must select a shipping option: Domestic or International. At the time you select International, a drop-down menu will offer a full list of the countries for your selection, and then walk you through the shipping process completion.

List of GlobalShopEx Shipment Assistance Services

GlobalShopEx offers a suite of services we hope you will find helpful in having your Identity Stronghold purchases shipped to your location:

Accurate estimation of, and collection and payment of, taxes and duties. This means that your order will be assessed all the taxes and duties at the time of the sale, including shipping. This way, you have nothing else to concern yourself with as the shipment will now come straight to your door.

Selection of best shipping option, including local, right-to-door carriers. The international part of the journey is routed through the best and most economical carrier, then your order is handed off to a local resource, greatly improving delivery on a local basis.

Should you have any issues with your order, GlobalShopEx will be your first call. We always want to hear from our customers, and certainly email us with any concerns or questions. Concerning international shipments, GlobalShopEx will handle all questions about shipping and product issues, including returns. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The global checkout page will allow you to see the cost for shipping and duties and taxes upfront. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

As this new service is designed to serve YOU, we encourage you to be forthcoming in your comments about the quality of the Shipping Services and Customer Services you receive.

Thank you again for your orders and confidence in Identity Stronghold to protect your valuable financial and ID/Access credentials.

Privacy Policy Statement

We collect the e-mail address (when given) of consumers that purchase on our Web page, also the name and address, telephone number, payment information (e.g., credit card number and billing address).

The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website.

The information we collect is used internally only and is not given or sold to other companies.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit in order to provide better service when visitors return to our site .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or calling us at the above telephone number.

If you supply us with your email or postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address.
Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, or writing to us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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