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Our PoliciesThis is the web site of Identity Stronghold LLC. Our postal address is or you can reach us by telephone at 800-610-2770 or if outside of the U.S. you can reach us at 202-521-9852 Return PolicyOur goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase. You may contact customer support at 800-610-2770 to initiate a return.
Frequently Asked Questions About Online Returns How long will it take for me to receive a credit once I return an item? We issue return credits within 5 to 7 business days of receiving the returned item at our warehouse.How do I report a damaged or defective product? Please contact Online Customer Support at 1-800-610-2770 as soon as possible between the hours of 9AM-5PM EST Monday through Friday upon discovering any damage or defect with an item ordered online. All damages should be reported within 30 days of delivery. Can my credit be applied to a different credit card other than the one that was used at the time of purchase? Refunds can only be issued to the original form of payment used for the purchase. Are original and return shipping charges refundable? Identity Stronghold will not reimburse original shipping charges or return shipping charges for products that are returned due to purchaser regret. We will, however refund these charges in cases where the return is a result of a shipping error or if the item arrives damaged or defective. Shipping PolicyOur mission is to get the products you ordered from us to you as fast as possible at a fair price. Unless noted on the items description page all items are in stock. We will ship all orders placed by 2PM EST Monday-Friday on the same business day. The only exceptions being holidays or unforseen circumstances such as a power outage. We ship to almost all countries of the world. Simply choose your country from the pulldown when asked during order placement. We offer US Domestic shipping via UPS Ground, 2nd Day, or Next Day as well as United States Postal Service Priority Mail which takes 2-3 days. After you have entered your shipping address you may select different shipping methods and compare prices. For international shipments we always use US Postal Service Priority Mail International with takes 6-10 days for most countries. Upon order placement you will receive an order confirmation email. Upon shipment we will email you the shipment tracking number. Please add @idstronghold.com to your safe sender list to avoid having your confirmation blocked by your junk mail filter. Privacy Policy StatementWe collect the e-mail address (when given) of consumers that purchase on our Web page, also the name and address, telephone number, payment information (e.g., credit card number and billing address). The information we collect is disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. The information we collect is used internally only and is not given or sold to other companies. With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit in order to provide better service when visitors return to our site . If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or calling us at the above telephone number. If you supply us with your email or postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address. Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them . Consumers can access this information by e-mailing us at the above address, or writing to us at the above address. Consumers can have this information corrected by sending us an e-mail at the above address or calling us at the above telephone number.With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server that has an SSL certificate using at least 128-bit encryption. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number. |