Politique de remboursement

Always Free Returns

If any of our products just won’t work for you, click here to start a return or call 1-800-610-2770 or email us at sales@idstronghold.com and let us know and we’ll forward a FREE Return Shipping label, so you can quickly return that product, get a full refund and get the one you REALLY want.

We appreciate your business and want to make doing business with us always easy, just like
Always Free Returns.

We take pride in the quality of our products and in offering great customer service - our top 2 priorities.

If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

• This Warranty is only available for customers in the United States.
• Merchandise can be returned within 90 days.
• Our Free Returns Policy only covers the cost of the product and standard shipping. Expedited shipping charges are not able to be refunded.
• Identity Stronghold warrants our products to be free of defects in materials and workmanship for 90 days from date of purchase.
• This warranty is designed to protect you against defects in materials and workmanship only. *Please be aware that defects are most likely to be discovered during the first 90 days of use.
• Like any product, your Identity Stronghold product will wear over time with normal use.
• This warranty does not cover damage resulting from wear and tear, misuse, or abuse. If you return an item due to these reasons, Identity Stronghold reserves the right to determine replacement of the item.
• All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order.
• Call Online Customer Service at 1-800-610-2770 between the hours of 9AM-5PM EST, Monday through Friday to report damages and obtain a return authorization number.
• A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse.

The leathers for our wallets are natural products. They may have variations in color, visible marks or wrinkles, which are unique and give the leather its personality.

Product Variations

Our products may have changes from time to time, including design modifications, use of materials and occasional color variations. These changes may or may not be announced and are made to enhance the product or take advantage of production efficiency. These changes will NEVER impact the effectiveness of our products to shield against electronic pickpocketing and your protection.