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Store Policy

Shipping Policy

  • Free shipping is available to U.S. locations (excluding Alaska and Hawaii)
  • We have a $5.00 minimum order amount.
  • Our goal is to get your order to you as fast as possible at a fair price.
  • Unless noted on the items description page, all items are in stock.
  • All orders will be shipped by the next business day. The only exceptions are holidays or unforeseen circumstances such as a power outage. Please note that shipping estimates are not guarantees.
  • We ship to almost all countries of the world. Simply choose your country from the pull-down when asked during order placement.
  • We offer a variety of US Domestic shipping via UPS, United States Postal Service and FedEx.
  • After you have entered your shipping address you may select different shipping methods and compare prices.
  • For international shipments we always use US Postal Service Priority Mail International which takes 6-10 business days for most countries.
  • International shipments may encounter duties, fees, and/or taxes that change regularly based on the country. The end customer will be responsible for paying any of these charges that may be due to their taxing authorities.
  • All carriers have a higher than normal turnaround time during the holiday season, which is typically the end of November through early January. Delivery times are estimates and not guarantees.
  • We email you an order confirmation and a shipment confirmation with the tracking number. If you selected "do not email" during the checkout process, then we are unable to email confirmation or shipment notices to you.
  • Please add @idstronghold.com to your safe sender list to avoid having our emails blocked by your spam/junk mail filters.

Thank you again for your orders and confidence in Identity Stronghold to protect your valuable financial and ID/Access credentials.

Always Free Returns

If any of our products just won’t work for you, click here to start a return or call 1-800-610-2770 or email us at sales@idstronghold.com and let us know and we’ll forward a FREE Return Shipping label, so you can quickly return that product, get a full refund and get the one you REALLY want.

We appreciate your business and want to make doing business with us always easy, just like Always Free Returns.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  You’ll also need the receipt or proof of purchase. 

You can always contact us for any return question at sales@idstronghold.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as bulk orders over 500 units, special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@idstronghold.com.

 

Product Variations

Our products may have changes from time to time, including design modifications, use of materials and occasional color variations. These changes may or may not be announced and are made to enhance the product or take advantage of production efficiency. These changes will NEVER impact the effectiveness of our products to shield against electronic pickpocketing and your protection.